Responsible Gaming
Gaming is entertainment. ok big wants every session to be safe, controlled, and enjoyable. This page shows you how — clearly and simply.
If you feel your gaming is getting out of control, ok big's self-exclusion feature or support team can help. It's not a sign of weakness — it takes courage to ask for help.
Everyone who comes to ok big plays for one reason — to have fun. The thrill of betting on a cricket match, the excitement of Live Casino, the spin of the slots — it's all entertainment. But when gaming stops being fun, when you keep betting just to chase back what you've lost — that's when it becomes a problem.
Ok big believes responsible gaming isn't about stopping — it's about knowing your limits, respecting them, and keeping entertainment as entertainment. Online gaming is relatively new in Bangladesh, and many players are experiencing it for the first time. That's why ok big wants every new player to start with the right knowledge.
Drawing on years of experience, ok big has put together a few simple but powerful guidelines that keep gaming fun every time:
Ok big doesn't just talk about responsible gaming — we put it into practice. Our platform offers a range of practical tools to help you stay in control of your gaming. These tools are completely free to use and can be activated at any time.
Ok big's support team is also available around the clock. If something feels off, don't be embarrassed — reach out directly. We don't judge; we help.
On ok big, every account can set daily, weekly, and monthly deposit limits. Once a limit is set, any changes take 24 hours to take effect — so impulsive decisions in the heat of the moment are prevented.
If you answer "Yes" to any of the questions below, it's a good idea to speak with our support team.
Are you placing bigger bets to recover what you've lost?
Spent beyond your gaming budget?
Are you putting gaming ahead of family or work?
Is gaming causing arguments at home?
Finding it hard to stop betting?
Gaming with borrowed money or draining your savings?
If your answer is "Yes", chat with ok big's live support right now.
Stay in control — free of charge, at any time
Set your own daily, weekly, or monthly deposit cap. Once set, you won't be able to deposit beyond that limit. To increase the limit, a 24-hour waiting period applies.
Set how long you want to play in a single session. When your time is up, ok big will automatically alert you and can close the session if you choose.
Need a break? Temporarily deactivate your account for anywhere between 24 hours and 30 days. During this period, deposits and bets will not be possible.
Need a longer break? Suspend your account completely for anywhere between 3 months and 5 years. Your account cannot be reopened during this period.
If your losses exceed a set amount, ok big will automatically restrict further betting. The loss limit you set is the final cap.
View your complete betting and payment history at any time. It's the best way to understand your own patterns.
Recognizing the problem is the first step — ok big will be with you every step of the way.
Chasing losses, hiding it from family, betting with borrowed money — these are warning signs.
Let someone close to you know. Seeking help is wiser than trying to handle it alone.
Email us at support@okbig.net or reach us via live chat. We're here to help, not to judge.
Take a short break. Give yourself some time using ok big's self-exclusion tool.
If gaming is causing financial problems, don't hesitate to seek help from a professional financial counselor.
When you return, start with a small budget. Keep your previous limits in mind.
Log in to your account on the ok big website or app.
Click the profile icon in the top-right corner and select "Settings".
Look for the "Responsible Gaming" tab within Settings.
Deposit limit, session time, or loss limit — set whichever one you need.
Verify with OTP. The limit takes effect immediately.
Frequently Asked Questions About ok big
One of the most important parts of responsible gaming is keeping minors away from it. ok big strictly prohibits anyone under 18 from opening an account. Age verification through a national ID is mandatory as part of the KYC process.
If you have children or teenagers at home, lock the ok big app or website on your device. Never log into your account in front of them, and always keep your password private.
If you believe a minor you know is using ok big, please contact us immediately at support@okbig.net. We will take prompt action.
Ok big believes responsible gaming is an ongoing commitment — not a checkbox. With every update and every new feature, we make sure our players always have a safe environment to play in.