Ok big's Privacy Policy — Your Data, Your Rights

The ok big Privacy Policy explains in detail how we handle your information on our platform. Every time you register, place a bet, make a payment, or get in touch with us, some data is generated. This policy describes the full lifecycle of that data.

This Privacy Policy applies to your use of ok big services through the ok big website, mobile app, and any other channel. By registering with ok big, you are considered to have voluntarily accepted this policy.

This document is written in Bangla because ok big believes every player has the right to understand the privacy policy in their own language. If any part is unclear, please contact support.

Ok big collects only the information necessary to provide its services. No unnecessary data is requested. The information collected is listed below:

Ok big uses the data it collects for the following purposes:

• Account Management: Registration, login verification, and account security.
• Identity Verification (KYC): To verify age and identity, as required by law.
• Payment Processing: To process deposits and withdrawals smoothly.
• Customer Support: To assist in communicating with our support team.
• Service Improvement: To understand your game and feature preferences so we can improve our service.
• Fraud Prevention: To detect suspicious activity and protect your account.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Personalized Experience: To provide promotions and recommendations tailored to your preferences (only with your consent).

Ok big never shares your data with external companies for advertising purposes.

Ok big does not ordinarily share your information with anyone. However, data may be shared in the following limited circumstances:

• Payment Provider: Only the minimum necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions. This data is used solely for payment purposes.
• Game Provider: Relevant providers (such as Evolution and Pragmatic) receive limited data via a secure connection to manage your gaming session.
• Regulatory Authority: We may be required to share information with relevant authorities to comply with legal obligations.
• Legal Process: Information may be disclosed in response to a court order or a lawful request from an investigating authority.

Ok big follows the highest industry standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted with 256-bit SSL.
• Database Encryption: Stored data is kept in encrypted form — even if the server is accessed, it cannot be read directly.
• Two-Factor Authentication (2FA): OTP verification at login protects your account from unauthorized access.
• Regular Security Audits: Third-party cybersecurity teams regularly audit ok big systems.
• Firewall & DDoS Protection: Server-level protection against attacks.
• Staff Training: ok big staff receive regular data protection training.

That said, no system is 100% foolproof. If you notice any unusual activity on your account, contact us immediately at support@okbig.net.

Cookies are small text files stored on your device when you use the ok big website or app. ok big uses the following types of cookies:

• Essential Cookies: Used for login status, session management, and security. The platform cannot function without these.
• Functional Cookies: To remember your language preference and previous game history.
• Analytics Cookies: To understand which pages are used most and improve our service accordingly. This data is completely anonymous.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

Ok big retains your data only for as long as necessary. General data retention guidelines:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (for legal compliance).
• Transaction History: 7 years (as required by financial regulators).
• KYC Documents: Up to 5 years after account closure.
• Support Chat History: Up to 2 years after last contact.
• Analytics Data: Indefinitely after anonymization.

Once the above retention periods have passed, data is securely deleted or fully anonymized.

You have fundamental rights over your personal data on ok big. To exercise these rights, contact us at support@okbig.net:

Ok big does not knowingly collect any information from individuals under the age of 18. Age must be declared during registration, and identity is verified through a national ID during KYC verification.

If it comes to our attention that a minor's data has entered the ok big system, that data is immediately deleted and the associated account is closed.

Ok big may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date on this page will reflect any changes.
• You will be notified via the app or website whenever significant changes are made.
• For major changes, an SMS may be sent to your registered number.

Continued use of ok big after any changes are made will be taken as your acceptance of the updated policy. If you do not agree, please contact support to close your account.